Comments for Knoxville Hospital and Clinics Blog http://khcblog.com Knoxville Hospital and Clinics Blog Wed, 17 Jun 2009 20:23:49 +0000 hourly 1 http://wordpress.com/ Comment on What Our Patients Are Saying! by khcblog http://khcblog.com/2009/06/10/what-our-patients-are-saying/#comment-3 khcblog Wed, 17 Jun 2009 20:23:49 +0000 http://khcblog.com/?p=188#comment-3 It is always a challenge to get patients to submit completed patient satisfaction surveys.. A high response rate is very important to us as we very closely monitor the responses that we do get.. We are getting ready to roll out a random drawing for a gift certificate to a local business for those that respond.. We are hoping that this will further increase our response rates! It is always a challenge to get patients to submit completed patient satisfaction surveys.. A high response rate is very important to us as we very closely monitor the responses that we do get.. We are getting ready to roll out a random drawing for a gift certificate to a local business for those that respond.. We are hoping that this will further increase our response rates!

]]> Comment on What Our Patients Are Saying! by iowahospital http://khcblog.com/2009/06/10/what-our-patients-are-saying/#comment-2 iowahospital Wed, 17 Jun 2009 18:56:06 +0000 http://khcblog.com/?p=188#comment-2 It is great to see so many good things being said about Knoxville Hospital. Too often it seems it is the bad or negative experiences that always seem to bubble up as feedback. The other part of receiving feedback is that it is simply difficult to get people to take the time to fill out surveys and submit their thoughts. What methods or tactics is KHC using to get people to submit these feedback surveys? This might be something other hospitals could take advantage of in their own area. It is great to see so many good things being said about Knoxville Hospital. Too often it seems it is the bad or negative experiences that always seem to bubble up as feedback.

The other part of receiving feedback is that it is simply difficult to get people to take the time to fill out surveys and submit their thoughts.

What methods or tactics is KHC using to get people to submit these feedback surveys? This might be something other hospitals could take advantage of in their own area.

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